Terms of Service

Mediation :
If the customer has not received a satisfactory response within 7 days of making a complaint to the management, he or she may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures are available on his or her website: www.mtv.travel [Click and drag to move]
Postal address:Médiation du Tourisme et Voyage - CS 30958 - 75383 Paris Cedex 0

Opposition to telephone canvassing:
As part of its customer service, the Plaza Hotel collects the customer's telephone number when making a reservation or checking in.
The customer may register on the telephone anti-solicitation list by visiting the following link: https://www.bloctel.gouv.fr/

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